Job opening - Head of Customer Service & Operations (Semiconductor) in Singapore | Randstad Singapore

summary

singapore
S$10,000 - S$13,000 per month
permanent
full-time

specialism
manufacturing & production
sub specialism
production planning
reference number
91M0242535_8805474129704189773

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job details

Customer Service Delivery:

...

Implement strategies to enhance customer support, strengthen account management, and drive revenue growth.
Build and maintain strong relationships with key accounts to ensure high customer satisfaction and loyalty.
Manage resources and align customer expectations with operational capabilities to meet business goals.
Adhere to customer service policies and drive KPIs for high-quality support.

Team Operations and Performance:

Lead the customer service team to improve efficiency and effectiveness in managing accounts.
Manage staffing levels, recruit talent, and develop team members through coaching and training.
Set objectives, assess performance, and ensure continuous staff development.

Production Planning and Forecasting:

Oversee production planning to align with customer demand and business objectives.
Develop and manage forecasts to optimize inventory levels and production schedules.
Collaborate with cross-functional teams to adjust plans based on market trends and operational needs.

Cross-Functional and Operational Initiatives:

Lead and participate in initiatives to improve automation, productivity, and customer experience.
Streamline processes and stay updated on industry benchmarks to support growth and efficiency.

If you are interested in the position, please include your availability, expected salary and reason for leaving current jobWe regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

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Customer Service Delivery:

Implement strategies to enhance customer support, strengthen account management, and drive revenue growth.
Build and maintain strong relationships with key accounts to ensure high customer satisfaction and loyalty.
Manage resources and align customer expectations with operational capabilities to meet business goals.
Adhere to customer service policies and drive KPIs for high-quality support.

Team Operations and Performance:

Lead the customer service team to improve efficiency and effectiveness in managing accounts.
Manage staffing levels, recruit talent, and develop team members through coaching and training.
Set objectives, assess performance, and ensure continuous staff development.

Production Planning and Forecasting:

Oversee production planning to align with customer demand and business objectives.
Develop and manage forecasts to optimize inventory levels and production schedules.
Collaborate with cross-functional teams to adjust plans based on market trends and operational needs.

Cross-Functional and Operational Initiatives:

Lead and participate in initiatives to improve automation, productivity, and customer experience.
Streamline processes and stay updated on industry benchmarks to support growth and efficiency.

...

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experience
10 years
skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

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SH

sean ho

+65 6510 7417

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