head of retail operations - retail luxury / lifestyle in Singapore

kathleen ee, randstad
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kathleen ee, randstad
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job description

Head of Retail Operations - Retail Luxury / Lifestyle

  • Great Retail Operations Exposure
  • Career progression opportunities

Our client is a local iconic and reputable organisation within retail luxury sector. For over 50 years, they have a Multi-brand concept and is present across 70 locations in SG and hires over 500 headcount. They pride themselves for being an innovative firm that specialises in good quality, retail/luxury ready to wear and accessories. They collaborate with diverse artists / firms and aims to staying in touch with trends.

Job description

  • Reporting to the CEO based in Singapore, you will get to be responsible to oversee 1. Retail operations, 2. Retail leasing, renovation (rental) and maintenance and 3. Warehousing for all their Multi-Brand businesses.

Being accountable for P&L Sales target / customer experience care and man power management.

You will have 4-5 key direct reports (Retail Operations / Assistant managers ) to oversee 70 locations / across 500 headcount in SG for the firms Multi Brand Concept group.

  • Maximise performance - increase sales, improve margins and reduce costs and coming up with a COE (Centre of Excellence - blueprint ) process.
  • Keeping ahead of trends and effectively monitor competitor activity to maintain a leading edge
  • Optimise and improve operations and procedures to ensure customer satisfaction
  • Ensure that high quality staff are recruited, retained and developed
  • Promote a culture that encourages productivity and innovation.
  • Lead, motivate and develop team to strive for operations excellence
  • Manage new store openings and closures when required
  • Collaborate with internal stakeholders (Merchandising, Marketing, Finance, HR & IT) to achieve business outcomes


  • Minimum Degree-holder
  • At least 10 years of relevant working experience, 5 years in a management capacity
  • Prefer candidates with experience in managing multi retail outlets and in retail / luxury brands
  • Driven with strong business acumen
  • Confident, driven, forward-thinking, and able to multitask
  • Positive attitude and ability to work well under pressure
  • Good interpersonal and communication skills with an engaging personality.

You will be part of a multi brand role and with an organisation that takes pride in its vision in continuous product innovation in the long term.

To apply online please use the 'apply' function.

(EA: 94C3609/ R1325492 )


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree