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helpdesk lead/service desk lead/it support team lead, apac.

job details

summary

    job details
    • Exposure to latest technology
    • Regional exposure
    • Concrete project timeline

    About the company

    Our Client is one of the leading companies within their industry with a global footprint across more than 100 countries. With rapid expansion plan, they are now looking for a Helpdesk Team Lead/ IT Support Lead, APAC to join their team.

    About the job

    Your role involves:

    • Provide technical support (Video Conference, Computer, printer, mobile device and etc) to users
    • Provide the guidance to team members to achieve Contract SLA.
    • Provide level 1, 2, 3 support for any software or hardware related issues
    • Managing external vendors, ensuring external SLA has been met

    Skills and experience required

    As a successful applicant, you will have at least 5 years of experience in IT Support in an end-user environment with helpdesk management experience. Prior regional exposure is an added advantage.

    Whats on offer
    You will get the opportunity to grow with the team and have exposure to latest technology in a regional role.

    To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/teohchinying/ or 6510 6320. (EA: 94C3609/ R1981920)

    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

    • Exposure to latest technology
    • Regional exposure
    • Concrete project timeline

    About the company

    Our Client is one of the leading companies within their industry with a global footprint across more than 100 countries. With rapid expansion plan, they are now looking for a Helpdesk Team Lead/ IT Support Lead, APAC to join their team.

    About the job

    Your role involves:

    • Provide technical support (Video Conference, Computer, printer, mobile device and etc) to users
    • Provide the guidance to team members to achieve Contract SLA.
    • Provide level 1, 2, 3 support for any software or hardware related issues
    • Managing external vendors, ensuring external SLA has been met

    Skills and experience required

    As a successful applicant, you will have at least 5 years of experience in IT Support in an end-user environment with helpdesk management experience. Prior regional exposure is an added advantage.

    Whats on offer
    You will get the opportunity to grow with the team and have exposure to latest technology in a regional role.

    To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/teohchinying/ or 6510 6320. (EA: 94C3609/ R1981920)

    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.