inbound call specialist (us mnc) in Singapore

posted
contact
joshua fong, randstad
job type
permanent
salary
S$ 4,000 - S$ 5,000 per month

job details

posted
location
singapore
specialism
corporate support & legal
job type
permanent
working hours
Full-Time
salary
S$ 4,000 - S$ 5,000 per month
experience
5 years
reference number
91M0135289_1562048345
contact
joshua fong, randstad

job description

about the company

Our client is a reputable US MNC that manufactures and provide medical devices into diversified markets. They are currently looking to hire an Inbound Call Specialist to join their dynamic team in the Singapore office. The successful candidate will be an essential part of the business in order to ensure smooth running of the business operations.

about the job

As an Inbound Call Specialist, you should have sales acumen as you will be required to achieve sales objectives including meeting quotas, productivity requirements and other key metrics. By utilising the existing database, you will be required to produce accurate renewal and retention lists, driving that information into sales motions. You should not only be able to implement strategies around the service business, but also be able to provide weekly and monthly oversight on service utilization, retention and renewal rates.

By collaborating cross-functionally and maintaining strong relationships with Sales & Marketing, Finance and Operations, you will be required to provide customer-facing solutions. You should be able to recommend improved and/or complementary solutions through cross/up-sell renewal opportunities based on the understanding of customers' utilisation patterns. You should then be successful in driving new service revenue streams and expansion activities to grow service business across APAC.

skills and experience required

The ideal candidate should come with a Diploma and come with at least 5 years of outside sales/telesales/customer service experience in technology or equivalent industries. You will demonstrate excellent written and spoken communication skills. This role is well-suited for someone who is able to think and work in a methodological manner to offer solutions.

If the above describes you, feel free to reach out for a confidential discussion by applying to this role.

Consultant-in-charge: Joshua Fong (EA: 94C3609/ R1766275)








skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma