incident manager in Singapore

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job details

information technology
job type
reference number
josy thomas, randstad
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job description

about the company

Insurance company providing life, health and general insurance products

about the job

  • Manage Incident, Problem and Change to ensure these processes are completed within the agreed SLA to maximise customers’ satisfaction in the service.
  • Allocate resources to ensure maintenance activities are completed in a timely manner
  • Provide team leadership, covering training and development needs, appraisals and performance management.

skills and experience required

  • A Bachelor’s degree or Professional Degree in Computer Science / IT or equivalent
  • 8 - 10 years relevant experience managing and monitoring BAU services and issues from applications, infrastructure and security
  • Experience working with multiple project teams (business, IT application and infrastructure teams).
  • Understanding of various software development lifecycle.
  • Excellent system, application and network troubleshooting skills using various toolsets.

To apply online please use the 'apply' function, alternatively you may contact < Josy Thomas> at < 6510 6530>. (EA: 94C3609/ < R1325727>)


incident, infrastructure, network troubleshooting, system, application