infrastructure and erp service manager, asia in Singapore

posted
contact
hoon teck tan, randstad
job type
permanent

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
reference number
91M0135773_1566533972
contact
hoon teck tan, randstad

job description

  • Exposure to both Infrastructure and ERP
  • Permanent role with an end user environment

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a new Infrastructure and ERP Service Manager, Asia to join their team.

About the job

Your responsibility includes:

  • Ensuring smooth delivery of IT services (Infrastructure & ERP) across Asia, ensuring that internal SLA has been met
  • Managing external vendors (Infrastructure & ERP), ensuring external SLA has been met
  • Managing IT Incident, Problem, and change management processes across Asia
  • Ensure infrastructure changes, authorization request and bug fixes are applied by vendors as per business requirements without disruption of service, in compliance with defined IT policies and procedures
  • Proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes Review closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings
  • Working with cross-functional teams and vendors to analyze requirements, identify solutions, plan/lead enhancement and implement resolution

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in Infrastructure (Servers and networks) service delivery management across Asia. You should have proven exposure in managing Incidence and Change management. Candidates with exposure to ERP will be highly preferred. Proven track record of working in end user will be of added advantage.

Candidates with professional certification such as ITIL will be of added advantage.


Whats on offer
This is an excellent opportunity to join a leading end user environment with exposure to service management for both infrastructure and ERP.


To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)




skills

ITIL, ITSM, Service management, infrastructure, servers, network, security, CCNA, MCSA, erp

qualification

ITIL

educational requirements

Bachelor Degree