it assistant manager in Singapore

sara sun, randstad
job type

job details

information technology
job type
working hours
reference number
sara sun, randstad
+65 6510 1360

job description

about the company
Our client is a market leader in its industry and currently going through digital transformation.

about the job

Identify, propose and manage end-to-end implementations of technology solutions (i.e. new systems, enhancements to existing systems, technologies, etc) to meet the strategic and operational needs of the business units

  • Work closely with business units to identify and analyze business issues/problems, scope, stakeholders, budget, etc.
  • Gather and define business requirements, engage in business process improvement/re-engineering, mapping of As-Is & To-Be processes, translating business requirements into functional requirements.
  • Convey and clarify requirements with 3rd party vendors, review their solution proposal/SOW to ensure business/functional requirements are met and addressed.
  • Review cost benefit analysis, define and measure Key Performance Indicators with the end users where required, and provide alternative and more cost-effective solutions where possible and required.
  • Lead and participate in design specifications and prototype workshops, and coordinate the user acceptance test, user training, user change management, pre-implementation preparation and post-implementation support activities. Managing risks and issues as and when required.
  • Prepare and define RFP (Request for Proposal), RFQ (Request for Quotation) or RFI (Request for information) specifications, conduct RFP/RFQ/RFI exercises, evaluate the proposals, and to seek approval for award from Management and Tenders Committee. Thereafter to work with IT Procurement to discuss and finalize contracts;
  • Ensure IT projects are delivered within approved schedule and budget, adhering to IT Project Management framework, properly handed over to the support team (i.e. onboarded application criticality defined with corresponding DR, etc), BCP are developed with end users and ensuring that the delivered system meets all business’ needs.

Provide IT support and engage in other IT support related activities

  • Assist in incident management to ensure all parties (Business units, Infrastructure, Data Centre vendors, Application and Hardware Vendors, Management) are aligned, coordinated and communicated. Incidents are resolved timely and within SLA.
  • Support and assist in the change management process, raising/endorsing Request for change (RFC), seek approval at Change Advisory Board (CAB), communication and facilitation.
  • Engage in annual IT plan/master plan exercise to identify, collate, review and prioritize projects with the business units for the Financial Year. Prepare and report on past FY IT project statuses/statistics.
  • Assist with business units’ IT requests and queries, coordinating with other internal support teams where required.

Stakeholder Management

  • Work in a team to act as the single point of contact (SPOC) for respective business units on all IT, Technology and related matters, liaising and coordinating with other supporting teams where required.
  • Manage stakeholders, ensuring timely and accurate communication to address their issues, queries, requests and to keep them updated on related IT matters (projects, support activities, etc).

skills and experience required

  • Bachelor Degree in System information, Computer Science, or equivalent Information Technology disciplines
  • At least 5 years of System Development, Business and / or Systems Analyst and IT Project Management experiences
  • Possess analytical, systems analysis and solutioning skills
  • Resourceful, creative, takes initiatives and responsible
  • A problem solver
  • Strong in written and communication skills
  • Able to work independently and also cohesively in a team
  • Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization
  • Highly organized and possesses ability to manage multiple projects or tasks concurrently
  • Possessing the following capabilities and experiences would be an added advantage
    • LEAN, Six-Sigma, Business Process Improvement/Re-engineering, process mappings
    • Certified Business Analyst, PMP, CITPM or equivalent certifications

To apply online please use the 'apply' function, alternatively you may contact Sara at 65101360. Please include your last drawn salary, expected salary and notice period in your application.
(EA: 94C3609/R1763325 )


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree