about the company
Headquartered in Switzerland, my client is an independent academic institution with global reach, striving to be the trusted learning partner of choice for ambitious individuals and organizations worldwide. They are currently ranked #1 executive education school in the world.
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With expansion plans, they are looking to hire a IT Digital Product Manager to manage and coordinate a number of complex Business and IT projects simultaneously, supporting their growth in the region. This is a newly created position reporting to the Associate Director, with a dotted line responsibility to the Head of IT.
about the job
Product Management
- Understand the organization’s and the business unit’s strategic goals and objectives, and deliver products and services that support and enhance business outcomes
- Continuously monitor product roadmap and advise business stakeholders of possible innovations and related business benefits
- Own the product lifecycle from the strategic vision to implementation
- Gather, organize, analyse and document requirements; understand the business and user pain points, for which identify effective and efficient product solutions
- Measure ROI, solution effectiveness and quality
- Guide the technical design of solutions while balancing dependencies and integration with other products across the organization
Product Development and Delivery
- Lead internal customers throughout all aspects of applications development life cycle from validating user stories and acceptance criteria to managing end to end and user acceptance testing, handover and training
- Prioritize customer requests and align these to overall institutional objectives
- Liaise with internal and external developers and experts to ensure timely and accurate implementation of validated user stories, organize user acceptance testing (and/or perform these where appropriate) and liaise with the release manager to ensure timely delivery of the solutions to business stakeholders
Project Management
- Develop, maintain and implement sound project governance practices in accordance with best practice project management methodologies
- Plan, assist in preparation of business case, budget, organize, manage and monitor projects under his/her responsibility, including liaison with all pertinent stakeholders and ensure their timely and successful completion
- Monitor the target benefits realization (as per the project’s business case) and report to Associate Director
- Compile and maintain up-to-date detailed project documentation throughout the projects’ lifecycle
- Ensure that the solution’s technical documentation is delivered by the project team
Business Analysis and Change Management
- Identify stakeholders, gather business requirements, facilitate workshops and meetings as well as document business processes, work flows, data and reporting needs
- Perform detailed systems, data and process analyses, identify efficiency and effectiveness improvements and develop solutions accordingly
- Assist business stakeholders in adopting the process changes and new solutions
Resource and Vendor Management
- Review contracts with outsourced service providers to ensure that the relationship with these suppliers is clearly established and well operable in terms of responsibilities, service levels, services to be delivered, their timing, etc.
- Manage supplier relations and their performance
skills and experience required
- Minimally Diploma/ Degree in Information Technology, Business or equivalent.
- Minimally 8 - 10 years of relevant experience in project management using Agile/ Scrum methodology in an innovative IT environment, owning the accountability of product delivery.
- Proven experience managing the full project lifecycle in demanding business environments and cross-functional projects using PMO methodologies, managing benefits and related changes.
- Experience managing several large enterprise-wide projects
- Experience working with internal and external (nearshore/ offsite) project resources
- Experience working with Salesforce will be a plus
- Ability to work in a fast-paced environment, managing several projects at the same time and meeting deadlines.
- Strong interpersonal and communication skills
- Ability to work well independently and effectively with others.
To apply online please use the 'apply' function, alternatively you may contact Joey at joey.lam(at)randstad.com.sg / https://www.linkedin.com/in/joeyiqi.
(EA: 94C3609/ R1879086)