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it end user support engineer – financial services -4.5k.

job details

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    job details

    About the role

    • Provide first point of contact support to end users, including guidance, training, and advice where applicable
      · Onboarding new staff and exiting leavers in a professional and timely manner
      · Take ownership of issues and requests and manage to resolution
      · Manage customer expectations and provide regular updates
      · Manage the flow of work coming into the team effectively, escalating where necessary · Ensure a positive approach to challenges and provide open and honest feedback with the goal being to always improve service to the business and end users
      · Ensure BAU and projects are delivered to a high quality and on time

    Skills and experience required

    • Experience of multi-tiered / ITIL support environments
      · Extensive knowledge of Microsoft Windows domain environments
      · Extensive knowledge of Windows 10
      · Working knowledge of email and messaging (Exchange / MS Teams)
      · Experience supporting Modern AV solutions
      · Excellent verbal and written communication skills

    To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)



    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

    About the role

    • Provide first point of contact support to end users, including guidance, training, and advice where applicable
      · Onboarding new staff and exiting leavers in a professional and timely manner
      · Take ownership of issues and requests and manage to resolution
      · Manage customer expectations and provide regular updates
      · Manage the flow of work coming into the team effectively, escalating where necessary · Ensure a positive approach to challenges and provide open and honest feedback with the goal being to always improve service to the business and end users
      · Ensure BAU and projects are delivered to a high quality and on time

    Skills and experience required

    • Experience of multi-tiered / ITIL support environments
      · Extensive knowledge of Microsoft Windows domain environments
      · Extensive knowledge of Windows 10
      · Working knowledge of email and messaging (Exchange / MS Teams)
      · Experience supporting Modern AV solutions
      · Excellent verbal and written communication skills

    To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)



    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.