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it lead / asst manager (helpdesk / end user / euc/ it support).

job details

summary

    job details

    Team management role (at least 3 headcounts)

    Extensive interaction with global IT HQ

    About the company
    Our Client is one of the most established end user in the med tech industry within their industry. As part of their plan to invest in technology, they are now looking for a helpdesk lead / End user Lead, APAC to join their team.


    About the job

    Reporting directly to the Regional IT director, your role involves:

    Managing a lean Service Desk/ End User Computing (EUC) team across APAC. This includes hiring, assigning of work, performance review and etc

    Ensuring smooth delivery of IT Support services, ensuring that internal SLA has been met. This includes managing IT Incident, Problem, and change management processes without disruption of service, in compliance with defined IT policies and procedures

    Managing external vendors, ensuring IT operations/ service level agreement has been adhered to

    Leading IT projects. This includes milestone planning and risk management

    Skills and experience required
    As a successful applicant, you will have at least 3 years of leadership experience managing a team. At least 8 years of experience in service desk Support is required for this role.

    Candidates who have proven track record in supports users across Asia will be highly preferred.

    Whats on offer

    This is an unique opportunity to join an established company with opportunity to make key decisions for end user computing.


    To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/hoonteck-nologyrecruitment or 6510 3633. (EA: 94C3609/ R1219669)

    Team management role (at least 3 headcounts)

    Extensive interaction with global IT HQ

    About the company
    Our Client is one of the most established end user in the med tech industry within their industry. As part of their plan to invest in technology, they are now looking for a helpdesk lead / End user Lead, APAC to join their team.


    About the job

    Reporting directly to the Regional IT director, your role involves:

    Managing a lean Service Desk/ End User Computing (EUC) team across APAC. This includes hiring, assigning of work, performance review and etc

    Ensuring smooth delivery of IT Support services, ensuring that internal SLA has been met. This includes managing IT Incident, Problem, and change management processes without disruption of service, in compliance with defined IT policies and procedures

    Managing external vendors, ensuring IT operations/ service level agreement has been adhered to

    Leading IT projects. This includes milestone planning and risk management

    Skills and experience required
    As a successful applicant, you will have at least 3 years of leadership experience managing a team. At least 8 years of experience in service desk Support is required for this role.

    Candidates who have proven track record in supports users across Asia will be highly preferred.

    Whats on offer

    This is an unique opportunity to join an established company with opportunity to make key decisions for end user computing.


    To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/hoonteck-nologyrecruitment or 6510 3633. (EA: 94C3609/ R1219669)