it manager (infrastructure, helpdesk) in Singapore

josh lim, randstad
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information technology
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josh lim, randstad
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job description

  • Extensive interaction with global IT HQ
  • Leadership role across APAC

About the company

Our Client is one of the most established end user within their industry. As part of their plan to invest in technology, they are now hiring a permanent role IT Manager (Helpdesk and infrastructure), APAC to join their team.

About the job

Reporting directly to IT director based in Global IT HQ based out of Asia, your role involves:

  • Managing a lean infrastructure / Service Desk/ End User Computing (EUC) team across APAC. This includes hiring, assigning of work, performance review and etc
  • Ensuring smooth delivery of IT Infrastructure services, ensuring that internal SLA has been met. This includes managing IT Incident, Problem, and change management processes without disruption of service, in compliance with defined IT policies and procedures
  • Managing external vendors , ensuring IT operations/ service level agreement has been adhered to
  • Supporting the business units in definition and implementation of IT solutions. This includes partnering with the senior leadership team from various business units to drive IT digitalization initiatives, exploiting new and emerging technologies technology and translate them into viable IT Digital implementation
  • Leading ICT projects. This includes milestone planning and risk management
  • Creating and governing the IT policy (including information security policy)

Skills and experience required

As a successful candidate, you will have:

  • At least 5 years of leadership experience managing a team.
  • At least 8 years of experience in Infrastructure and service desk Support.
  • Candidates who have exposure to interaction with global IT HQ will be of added advantage.

Whats on offer

This is an unique opportunity to join an established company with opportunity to make key decisions.

To apply online please use the 'apply' function, alternatively you may contact Josh LIM at 6510 3660 or (EA: 94C3609 / R1766249)


no additional skills required


no additional qualifications required

educational requirements

Associate Degree/Diploma