it manager / it service delivery manager (servicenow) in Singapore

hoon teck tan, randstad
job type

job details

information technology
job type
working hours
reference number
hoon teck tan, randstad
add to saved jobs print

job description

  • Opportunity to drive IT projects
  • Regional role

about the company

Our Client is a market leader within their industry. With at least 6 countries worldwide, our client is committed in technology investment and they are now looking for a IT Manager/ Infrastructure Service Delivery Manager to join their team.

about the job

Reporting directly to the IT Director, your responsibility includes:

  • Ensuring smooth delivery of IT Infrastructure services, ensuring that internal SLA has been met. This includes managing IT Incident, Problem, and change management processes
  • Managing external vendors (Infrastructure), ensuring external SLA has been met
  • Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
  • Driving continuous improvement to improve service level agreement. This is achieved through measurement of service performance, and continual service review and improvement
  • Creating Business continuity and disaster recovery plans policies, and procedures. Oversee testing of these procedures. This includes creating and governing the IT policy (including Data protection / information security policy)
  • Working with cross-functional teams and vendors to analyze requirements, identify solutions, plan/lead enhancement and implement resolution
  • Ensuring the business growth plan is supported by latest technologies and subjected to security compliance/governance. This includes managing budget/resources, ensuring that appropriate resources are assigned to key project initiatives.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Service Delivery Management / ITSM. Exposure to infrastructure (systems, networks and helpdesk) is required for this role. Proven track record of managing external vendors is required for this role.

Candidates with servicenow experience or professional certification such as ITIL or equivalent will be of added advantage.

Whats on offer
You will have the opportunity to make key decision related to ITSM for the region.

To apply online please use the 'apply' function, alternatively you can reach me at or 6510 3633. (EA: 94C3609/ R1219669)


servicenow, itsm


no additional qualifications required

educational requirements

Associate Degree/Diploma