it manager / it service delivery manager with end user in Singapore

hoon teck tan, randstad
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information technology
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hoon teck tan, randstad
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job description

  • Opportunity to drive IT Digitalization acceleration programs
  • Leadership role with team management responsibilities

about the company

Our Client is a Multi Billion market leader within their industry. With at least 10,000 employees worldwide, our client is committed in technology investment and they are now looking for an IT Manager/ IT Service Delivery Manager to join their team.

about the job

Reporting directly to the Regional IT Director, your responsibility includes:

  • Overseeing IT Service Delivery and IT Operations (infrastructure and application)
  • Ensuring smooth delivery of IT services, managing external vendors (Infrastructure & ERP), ensuring external SLA has been met
  • Leading initiatives to assess the adequacy and effectiveness of IT controls and policies, ensuring that business users are compliant to the IS standards (ISO 27001, SOX, GDPR, PDPA and etc)
  • Partnering with the senior leadership team from various business units (Finance, supply chain, operations and etc). This includes working with cross-functional teams and vendors to analyze requirements, identify solutions, plan/lead enhancement and implement resolution
  • Ensuring the business growth plan is supported by latest technologies and subjected to security compliance/governance. This includes managing budget/resources, ensuring that appropriate resources are assigned to key project initiatives

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Service Delivery Management or IT Operations management. Exposure to infrastructure (networks, systems and helpdesk) is required for this role. You should have at least 3 years of experience in managing a team. Proven track record of engaging with C-level/senior stakeholders is required for this role. Candidates with exposure to IT compliance (ISO 27001, SOX, GDPR, PDPA and etc) will be highly preferred.

Candidates with professional certification such as ITIL or equivalent will be of added advantage.

Whats on offer
You will have the opportunity to propose/champion high value IT Digital project implementation with team management exposure.

To apply online please use the 'apply' function, alternatively you can reach me at or 6510 3633. (EA: 94C3609/ R1219669)


ITIL, ITSM, Service management, infrastructure


no additional qualifications required

educational requirements

Associate Degree/Diploma