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job details

summary

    job details
    • Autonomy to make key decisions for both infrastructure and application
    • Opportunity to lead IT Digital transformation (RPA or new ERP)

    About the company

    Our Client is a fast growing company within their industry. They have a well-established presence of more than 35 years. With rapid expansion plan, they are now looking for an IT Manager (Infrastructure) APAC to join their team.

    About the job

    Your responsibility includes:

    Handling end to end service management across infrastructure and application to support business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.

    Implementing and maintaining a process in place to link the right respective IT Service Tower (Infrastructure, Application, EUC or workplace collaboration) to affected stakeholder in the event of incident escalation

    Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation

    Managing IT Incident, Problem, and change management processes across Asia

    Managing external vendors, ensuring external SLA has been met

    Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

    Partnering with the business stakeholder team to gather requirements and prioritize demands to drive IT digitalization initiatives, exploiting new and emerging technologies technology (RPA and etc)

    Skills and experience required

    As a successful applicant, you will have at least 8 years of experience in IT Service Management / external vendor management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to Infrastructure (System and network) will be required for this role.

    Experience in cloud azure will be of added advantage.


    Whats on offer
    This is an excellent opportunity to join a leading end user environment with key decision making. You will have the opportunity to lead IT Digital transformation across APAC.


    To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

    • Autonomy to make key decisions for both infrastructure and application
    • Opportunity to lead IT Digital transformation (RPA or new ERP)

    About the company

    Our Client is a fast growing company within their industry. They have a well-established presence of more than 35 years. With rapid expansion plan, they are now looking for an IT Manager (Infrastructure) APAC to join their team.

    About the job

    Your responsibility includes:

    Handling end to end service management across infrastructure and application to support business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.

    Implementing and maintaining a process in place to link the right respective IT Service Tower (Infrastructure, Application, EUC or workplace collaboration) to affected stakeholder in the event of incident escalation

    Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation

    Managing IT Incident, Problem, and change management processes across Asia

    Managing external vendors, ensuring external SLA has been met

    Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

    Partnering with the business stakeholder team to gather requirements and prioritize demands to drive IT digitalization initiatives, exploiting new and emerging technologies technology (RPA and etc)

    Skills and experience required

    As a successful applicant, you will have at least 8 years of experience in IT Service Management / external vendor management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to Infrastructure (System and network) will be required for this role.

    Experience in cloud azure will be of added advantage.


    Whats on offer
    This is an excellent opportunity to join a leading end user environment with key decision making. You will have the opportunity to lead IT Digital transformation across APAC.


    To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)