it operation manager in Singapore

posted
contact
anson koh, randstad
job type
permanent
salary
S$ 70,000 - S$ 85,000 per year

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 70,000 - S$ 85,000 per year
experience
5 years
reference number
91M0147725_1599211520
contact
anson koh, randstad
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job description

Why Join?

  • World leader in real estate services
  • Great career progression
  • Permanent position

about the job

  • Managing overall IT operations delivery and support activities related to hosting and network
    environments, cloud, data storage, and infrastructure systems
  • Provide 3rd level escalation management, administration and client management
  • To report on the health of our IT services through operational reports, budgetary or finance reporting.
  • ITIL Framework including of service request fulfilment, capacity management, incident, problem and change
    management
  • Lead and provide in-depth problem analysis, troubleshooting, and coordination and deliver resolutions
    as the 3rd level subject matter technical specialist
  • Work and coordinate with vendors and outsourcing partners, to ensure work is delivered on-time, secure
    and with the right quality aligned to company and global standards e.g. ITIL framework, SDLC, etc
  • Create on boarding, ongoing training program(s) for technology across Southeast Asia
  • The manager’s role will be to liaise between staff and the outsource IT vendors to ensure smooth
    operations, support and delivery of IT services. You will be required to produce dashboards on the
    status of IT services.



skills and experience required

  • At least 5 years of experience in IT infrastructure or operation in large enterprise environments.
  • At least 5 years of experience in project mangement and 3 years in managerial level
  • Knowledge in infrastructure and network
  • Good o know local telecommunications, mobile and boardband vendors and services.
  • Experience with deploying and supporting large scale ingrastructures
  • Knowledge of UCaaS solution, IT Security and Cloud operation is an advantage


To apply online please use the 'apply' function, alternatively you may contact Anson at 9025 4389.
(EA: 94C3609/ R1655013 )

skills

ITIL, Level 3 support, Infrastructure, SDLC, PMP, Cloud, Security

qualification

Computer Engineering / Information Technology

educational requirements

Bachelor Degree