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summary

singapore
randstad pte limited
S$5,500 - S$7,000 per month, great culture, comprehensive benefits
permanent
full-time

specialism
information technology
sub specialism
infrastructure, network design & support
reference number
91M0219927_7811254119571898633

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job details

about the company

Founded in 2014, my client is an international leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale.
...

With expansion plans, they are looking to hire a IT Operations (EUC, Servicenow) to lead the implementation and ongoing enhancement of the organisation's end-user services and technology solutions. Collaborating with cross-functional teams, the incumbent will ensure a seamless and positive technology experience for internal users, driving adoption and user satisfaction.

about the job

Manage user adoption, collaboration tools, identity access management and knowledge base management initiatives.
Lead the coordination, execution, and oversight of projects involving end user services and technology rollout, ensuring the efficient and timely implementation.
Engage with stakeholders to collect requirements, outline project scope, and establish project objectives that align with business objectives.
Devise comprehensive rollout strategies encompassing timelines, communication tactics, training initiatives, and support frameworks.
Analyze end user input, adoption rates, and support metrics to pinpoint enhancement opportunities and areas for refinement.
Execute change management approaches to alleviate resistance, cultivate user engagement, and facilitate successful technology integration.
Work closely with IT departments to merge novel technologies with existing systems and infrastructure, ensuring smooth compatibility and user interactions.
Stay up-to-date with industry trends and optimal practices relating to end user services, user experience, and technology integration.
Cultivate a customer-centric ethos by advocating for a favorable and effective user experience across all technological interactions.
Supervise vendor affiliations and contracts connected to end user services and technology solutions.
Head the User Integration team, serving as a link to business functions to amass feedback and suggestions for ongoing enhancements.
Outline medium and long-term strategies to align with global standards and minimize technical liabilities.
Embrace a data-driven mentality to propel the team ahead with standardized SLAs and success benchmarks.
Furnish second-level support for local teams and offer executive assistance for VIP users.
Act as a subject matter authority for technical processes and protocols within the Digital Workplace (DWP).

skills and experience required

Minimally Diploma/ Degree in Information Technology or equivalent.
Minimally 3 years of working experience in project management, particularly in end-user services/ technology rollout or user experience enhancement.
Strong understanding of end user technologies including but not limited to hardware, software, mobile devices and collaboration tools.
Strong project management skills with the ability to prioritise tasks, manage timelines and deliver results within budget.
Ability to run tasks independently with minimal supervision.
Excellent communication, stakeholder management and vendor management skills.

To apply online please use the 'apply' function, alternatively you may contact Joey at joey.lam(at)randstad.com.sg.
(EA: 94C3609/ R1879086)

about the company

Founded in 2014, my client is an international leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale.

With expansion plans, they are looking to hire a IT Operations (EUC, Servicenow) to lead the implementation and ongoing enhancement of the organisation's end-user services and technology solutions. Collaborating with cross-functional teams, the incumbent will ensure a seamless and positive technology experience for internal users, driving adoption and user satisfaction.

...

about the job

Manage user adoption, collaboration tools, identity access management and knowledge base management initiatives.
Lead the coordination, execution, and oversight of projects involving end user services and technology rollout, ensuring the efficient and timely implementation.
Engage with stakeholders to collect requirements, outline project scope, and establish project objectives that align with business objectives.
Devise comprehensive rollout strategies encompassing timelines, communication tactics, training initiatives, and support frameworks.
Analyze end user input, adoption rates, and support metrics to pinpoint enhancement opportunities and areas for refinement.
Execute change management approaches to alleviate resistance, cultivate user engagement, and facilitate successful technology integration.
Work closely with IT departments to merge novel technologies with existing systems and infrastructure, ensuring smooth compatibility and user interactions.
Stay up-to-date with industry trends and optimal practices relating to end user services, user experience, and technology integration.
Cultivate a customer-centric ethos by advocating for a favorable and effective user experience across all technological interactions.
Supervise vendor affiliations and contracts connected to end user services and technology solutions.
Head the User Integration team, serving as a link to business functions to amass feedback and suggestions for ongoing enhancements.
Outline medium and long-term strategies to align with global standards and minimize technical liabilities.
Embrace a data-driven mentality to propel the team ahead with standardized SLAs and success benchmarks.
Furnish second-level support for local teams and offer executive assistance for VIP users.
Act as a subject matter authority for technical processes and protocols within the Digital Workplace (DWP).

skills and experience required

Minimally Diploma/ Degree in Information Technology or equivalent.
Minimally 3 years of working experience in project management, particularly in end-user services/ technology rollout or user experience enhancement.
Strong understanding of end user technologies including but not limited to hardware, software, mobile devices and collaboration tools.
Strong project management skills with the ability to prioritise tasks, manage timelines and deliver results within budget.
Ability to run tasks independently with minimal supervision.
Excellent communication, stakeholder management and vendor management skills.

To apply online please use the 'apply' function, alternatively you may contact Joey at joey.lam(at)randstad.com.sg.
(EA: 94C3609/ R1879086)

experience
3 years
skills
end-user computing, end-user services, servicenow, google workplace
qualifications
no additional qualifications required
education
Bachelor Degree

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joey lam

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it operations (euc, servicenow) - up to 7k.

job details

experience

skills

qualifications

education

the application process.

apply with randstad.

we'll contact you.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

start your new job.

get in touch

joey lam

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