it operations manager - application support (.net) in Singapore

posted
contact
royston low, randstad
job type
permanent

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
reference number
91M0158656_1626512802
contact
royston low, randstad
phone
65171622
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job description

  • Attractive Salary Package
  • Opportunity to lead and step up in a leadership and management role

about the company
Our client is a technology solutions provider with a primary focus in the healthcare and health tech industry. With rapid expansion plans, they are now looking for a IT Operations Manager – Application Support (.Net), to be a part of their team.

about the job

As an IT Operations Manager – Application Support (.Net), your responsibilities involve:

  • Managing multiple maintenance projects while leading a team of support engineers to support mobile and web applications.
  • Providing leadership and guidance to mentor a team of support engineers on L1 – L3 troubleshooting within SLA.
  • Taking ownership of the Jira Service desk for monitoring and regular reporting, this includes identifying areas of automation to enhance continuity of services.
  • Managing release management process to ensure necessary QA in accordance to best practices before final release.
  • Developing performance metrics for service level performance measurement across internal and external stakeholders while providing guidelines and guidance to operation team on these defined deliverables.

skills and experience required

As a successful candidate, you should have at least 6 years of working experience with a proven track record of managing application maintenance services. You should also have a good experience in leading and managing a team of support engineers coupled with a good working knowledge of IT service management and operations.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/RoystonLow. (EA: 94C3609 / R1871559)




skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree