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it service analyst / service delivery consultant (erp).

job details

summary

    job details
    • Regional role with exposure to latest technology (Cloud based applications)
    • Engagement with senior business stakeholders

    About the company

    Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Analyst, APAC to join their team.

    About the job

    Your responsibility includes:

    Handling end to end service management across Application (mainly SAP) to support business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.

    Managing IT Incident, Problem, and change management processes across Asia

    Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation

    Implementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation

    Managing external vendors, ensuring external SLA has been met

    Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

    Skills and experience required

    As a successful applicant, you will have at least 2 years of experience in IT Service Management.

    Exposure to regional role will be of added advantage. Proven track record in application / ERP will be highly preferred.


    Whats on offer
    This is an excellent opportunity to join a leading end user environment with exposure to service management for cloud based applications.


    To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

    • Regional role with exposure to latest technology (Cloud based applications)
    • Engagement with senior business stakeholders

    About the company

    Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Analyst, APAC to join their team.

    About the job

    Your responsibility includes:

    Handling end to end service management across Application (mainly SAP) to support business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.

    Managing IT Incident, Problem, and change management processes across Asia

    Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation

    Implementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation

    Managing external vendors, ensuring external SLA has been met

    Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

    Skills and experience required

    As a successful applicant, you will have at least 2 years of experience in IT Service Management.

    Exposure to regional role will be of added advantage. Proven track record in application / ERP will be highly preferred.


    Whats on offer
    This is an excellent opportunity to join a leading end user environment with exposure to service management for cloud based applications.


    To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)