it service delivery lead - (service desk/o365) in Singapore

royston low, randstad
job type

job details

information technology
job type
working hours
6 years
reference number
royston low, randstad
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job description

  • Global role to bridge the needs of the Business and IT for service delivery
  • Extensive interaction with senior leadership and stakeholder management

about the company

Our Client is one of the market leaders in the logistics industry. They have a well established presence of more than 50 years with more than 8000 employees Globally. With rapid expansion plans, they are now looking for an IT Service Delivery Lead, to be a part of their team.

about the job

As an IT Service Delivery Lead, your job responsibility involves:

  • Ensuring service levels customer satisfaction, reviews and performance are aligned with SLA while driving projects for continuous service improvement for problem resolution.
  • Bridging the needs between business and IT for user escalations.
  • Managing external vendors for service delivery across end user and helpdesk services on service desk and Office 365 issues, this includes the negotiation with Vendors for cost effectiveness.
  • Establishing performance metrics while monitoring service level performance against set metrics.

skills and experience required

As a successful candidate, you should have at least 6 years of working experience in a Service Delivery Management role across service desk and Office 365 technologies. You should also have extensive experience managing vendors for service delivery across large scale regional/global capacity.

Any professional certifications in ITIL are advantageous to have.

Whats on Offer

This is an exciting opportunity to join one of the market leaders in the logistics industry as their IT Service Delivery Lead (Service Desk/O365). You will get the opportunity to Champion and take ownership for the Service Delivery platform within a Global Capacity. There will also be extensive interaction and engagement with senior leadership and stakeholders to bridge the needs of the Business and IT for optimal service delivery.

To apply online please use the 'apply' function, alternatively you can reach me at (EA: 94C3609 / R1871559)


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree