it service delivery manager, business applications in Singapore

hoon teck tan, randstad
job type

job details

information technology
job type
working hours
reference number
hoon teck tan, randstad

job description

  • Regional role
  • Permanent role with an end user environment

About the company
Our Client is a market leader within the consumer goods industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a IT Service Delivery Manager, Business Applications to join their team.

About the job

Working as a sole contributor and the single point of contact for business applications, your responsibility includes:

  • Ensuring smooth delivery of IT services for business applications, ensuring that internal SLA has been met
  • Managing external vendors (Business Applications), ensuring external SLA has been met
  • Proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes Review closed tickets are closed with root cause analysis and preventive action
  • This includes conducting period (weekly and monthly) service operation meetings
  • Working with cross-functional teams and vendors to analyse business requirements, identify and implement solutions
  • Managing CAPEX and OPEX
  • Managing IT Incident, Problem, and change management processes across Asia

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in Business Applications (ERP or Distribution Management System) service delivery management across Asia. You should have proven exposure in managing Incidence and Change management. At least 5 years of experience in engaging with business stakeholders will be highly preferred. Proven track record of working in end user will be of added advantage.

Candidates with professional certification such as ITIL or equivalent will be of added advantage.

Whats on offer
This is an excellent opportunity to join a leading end user environment with regional exposure to senior business stakeholders.

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)


ITIL, ITSM, Service management, sap, newspage, Distribution Management System



educational requirements

Bachelor Degree