it service delivery manager (infrastructure) in Singapore

hoon teck tan, randstad
job type

job details

information technology
job type
working hours
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hoon teck tan, randstad

job description

  • Exposure to latest technologies
  • Permanent role with an end user environment

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a new IT Service Delivery Manager (Infrastructure) to join their team.

About the job

Your responsibility includes:

  • Managing IT Incident, Problem, and change management processes across Asia
  • Ensuring smooth delivery of IT services, ensuring that internal SLA has been met
  • Managing external vendors (Infrastructure and Application/ERP), ensuring external SLA has been met
  • Ensure infrastructure changes, authorization request and bug fixes are applied by vendors as per business requirements without disruption of service, in compliance with defined IT policies and procedures
  • Proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes Review closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings
  • Working with cross-functional teams and vendors to analyze requirements, identify solutions, plan/lead enhancement and implement resolution

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in Infrastructure (Servers and networks) service delivery management across Asia. You should have proven exposure in managing Incidence and Change management. Candidates with exposure to Application/ERP will be highly preferred. Proven track record of working in end user will be of added advantage.

Candidates with professional certification such as ITIL or equivalent will be of added advantage.

Whats on offer
This is an excellent opportunity to join a leading end user environment with exposure to service management for both infrastructure and application/ERP.

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)


SLA, ITSM, servers, networks



educational requirements

Bachelor Degree