it service desk analyst [urgent hire] in Singapore

melissa low, randstad
job type
S$ 2,600 - S$ 3,200 per month

job details

information technology
job type
working hours
S$ 2,600 - S$ 3,200 per month
2 years
reference number
melissa low, randstad
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job description

about the company

With a strong focus on technology and innovation, our client invests heavily in R&D and are looking for a Service Desk Agent to join their current team.

This is an urgent role, candidates on short notice period will be preferred.

about the job

As a Service Desk Agent, you will be required to support local and regional users:

  • Perform the day-to-day activities of Service desk
  • Handling the voice calls and emails
  • Incidents, requests, events and enquiries are received, recorded, categorized and prioritized accurately in a timely manner
  • Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
  • Use Remote Desktop tool to assist the end users as required
  • Monitor the tickets queue, Assigning/Reassigning and follow up of tickets as per SOPs
  • To diagnose and resolve software and hardware incidents, including windows operating systems and across a range of software applications
  • To install and configure new IT software

Location: Central Business District.

skills and experience required

To succeed in this position, you will need:

  • Min 2 years of experience in Technical Helpdesk support
  • Flexibility to work weekends (occasionally)
  • Experience on Outlook/Lotus Notes/any other email client is desirable
  • Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client etc. MDM client troubleshooting/set-up would be an added advantage
  • Good communicator and one who has worked on ticketing systems

To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)

(EA: 94C3609/ R1658081)


helpdesk engineer, service desk, it helpdesk,, it support, desktop support, it specialist, infrastructure support, helpdesk, it support engineer, it engineer,


Min 2 years of experience in Technical Helpdesk support

educational requirements

Associate Degree/Diploma