about the company
Our client is a leading cloud solution provider MNC company in Singapore
about the job
...
This is a role which requires broad, multi technology skills with a minimum working knowledge of networks (Routing, Switches, TCP/IP, Network Layers 1 to 7, troubleshooting) and level 1 skills in a Server Operating System. It is not expected that candidates are fully across all technologies (IP Communications, Storage, Security etc.). It is more important that candidates have willingness to learn and have a good customer engagement and troubleshooting approach.
skills and experience required
- First point of contact for phone calls and emails from customer and collect the relevant information to prioritise and categorise interactions.
- Working knowledge of networks (Routing, Switches, TCP/IP, Network Layers 1 to 7, troubleshooting).
- Level 1 skills in a Server Operating System (e.g. MS Windows Server or Linux or HP UX)
- Customer service skills, Minimum three years’ experience in similar role.
- Demonstrated passion for technology and an ability to learn new technologies
To apply online please use the 'apply' function
(EA: 94C3609/ R1324990 )