it service lead/helpdesk manager/lead.

• Regional and team management exposure
• Autonomy to make key decision for the helpdesk

About the company

Our Client is a market leader within their industry with global footprint across more than 20 countries. With expansion plans, they are now looking for a IT Service Lead/Helpdesk Manager/Lead (NOC Operations) to join their team.

About the job

Your responsibility includes:

• Provide Level 1 Support by fronting customers through calls/tickets etc and engaging key stakeholders for support.
• Responsible for 2 Data Centre sites and will be providing support for the various ICT Services (connectivity, cloud, Colocation, managed services etc) and DC Operations across different sites.
• Manage a team of 24x7 Operations Team
• Ensure accurate, timely escalations, follow-up and resolution with key stakeholders
• Evaluate team performance and maintain Team KPI
• Develop SOPs and monitor adoption and progress
• Weekly/Monthly Performance Reporting and Review
• Render support to operations and business needs

Skills and experience required

As a successful applicant, you will have at least 5 years of experience in Helpdesk Management with experience in managing data centres and helpdesk. Experience in Layer 2 and Layer 3 technologies such as BGP, DWDM would be of an added advantage.

Whats on offer

This is an excellent opportunity to join a leading end user environment with regional and team management exposure.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/teohchinying/ (EA: 94C3609/ R1981920)

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdra