it service manager (apac) in Singapore

josh lim, randstad
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information technology
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josh lim, randstad
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job description

  • Exposure to both SAP and end to end services
  • Permanent role with an end user environment

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plans, they are now looking for a IT Service Manager, APAC to join their team.

About the job

Your responsibilities include:

  • Handling end to end service management across infrastructure and application (SAP) to support business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.
  • Implementing and maintaining a process in place to link the right respective IT Service Tower (Infrastructure, Application, EUC or workplace collaboration) to affected stakeholder in the event of incident escalation
  • Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
  • Managing IT Incident, Problem, and change management processes across Asia
  • Managing SAP and Infrastructure external vendors, ensuring external SLA has been met
  • Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

Skills and experience required
As a successful applicant, you will have:

  • Bachelor's Degree in Computer Science/Information Technology or equivalent.
  • At least 8 years of experience in services management
  • At least 5 years of experience of regional exposure
  • Exposure to SAP will be highly preferred.
  • Candidates with professional certification such as ITIL will be of added advantage.

Whats on offer
This is an excellent opportunity to join a leading end user environment with exposure to end to end horizontal service management across various verticals.

To apply online please use the 'apply' function, alternatively you may contact Josh Lim at 6510 3660 or (EA: 94C3609 / R1766249)


services manager, sdm, itil, service delivery, sap, infrastructure


no additional qualifications required

educational requirements

Associate Degree/Diploma