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it service manager / it manager (banking core system, infra).

job details

summary

    job details
    • Exposure to wide range of technology (Banking core system, Infrastructure, Data Analytic and etc)
    • Engagement with senior business stakeholders

    About the company

    Our Client is a fast growing listed company within the financial services With rapid expansion plan, they are now looking for an Deputy Head of IT Services (Banking system, system & Network, Helpdesk, Data Analytics and etc) to join their team.

    About the job

    Your responsibility includes:

    • Handling end to end service management across core banking system, application, infrastructure, helpdesk, business intelligence and etc). This is achieved through ensuring that IT Managed Services are delivered in accordance to the agreed Service Level Agreement.
    • Implementing and maintaining a process in place to link the right respective IT Service Tower (core banking system, application, infrastructure, helpdesk, business intelligence) to affected stakeholder in the event of incident escalation
    • Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
    • Managing IT Incident, Problem, and change management processes across Asia
    • Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

    Skills and experience required

    As a successful applicant, you will have at least 8 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role.

    Exposure to banking core systems, application or infrastructure will be required for this role.

    Experience in financial services industry is a must have for this role.

    Whats on offer


    This is a great opportunity to grow together with a fast growing listed company. You will have the opportunity to be exposed to wide range of technology.

    To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

    • Exposure to wide range of technology (Banking core system, Infrastructure, Data Analytic and etc)
    • Engagement with senior business stakeholders

    About the company

    Our Client is a fast growing listed company within the financial services With rapid expansion plan, they are now looking for an Deputy Head of IT Services (Banking system, system & Network, Helpdesk, Data Analytics and etc) to join their team.

    About the job

    Your responsibility includes:

    • Handling end to end service management across core banking system, application, infrastructure, helpdesk, business intelligence and etc). This is achieved through ensuring that IT Managed Services are delivered in accordance to the agreed Service Level Agreement.
    • Implementing and maintaining a process in place to link the right respective IT Service Tower (core banking system, application, infrastructure, helpdesk, business intelligence) to affected stakeholder in the event of incident escalation
    • Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
    • Managing IT Incident, Problem, and change management processes across Asia
    • Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

    Skills and experience required

    As a successful applicant, you will have at least 8 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role.

    Exposure to banking core systems, application or infrastructure will be required for this role.

    Experience in financial services industry is a must have for this role.

    Whats on offer


    This is a great opportunity to grow together with a fast growing listed company. You will have the opportunity to be exposed to wide range of technology.

    To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)