it service manager (sap & infrastructure), apac in Singapore

hoon teck tan, randstad
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information technology
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hoon teck tan, randstad
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job description

  • Exposure to both SAP and Infrastructure
  • Permanent role with an end user environment

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Manager (SAP & Infrastructure), APAC to join their team.

About the job

Your responsibility includes:

  • Managing SAP and Infrastructure external vendors, ensuring external SLA has been met
  • Managing IT Incident, Problem, and change management processes across Asia
  • Ensuring smooth delivery of IT services, ensuring that internal SLA has been met
  • Ensure infrastructure changes, authorization request and bug fixes are applied by vendors as per business requirements without disruption of service, in compliance with defined IT policies and procedures
  • Proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes Review closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings
  • Working with cross-functional teams and vendors to analyze requirements, identify solutions, plan/lead enhancement and implement resolution
  • Reviewing and maintaining Security framework and information security polices

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in service delivery management. At least 5 years of experience in SAP is required for this role. Exposure to regional role will be highly preferred.

Candidates with professional certification such as ITIL will be of added advantage.

Whats on offer
This is an excellent opportunity to join a leading end user environment with exposure to service management for both ERP and infrastructure.

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)


sdm, itil, service delivery, sap, infrastructure


no additional qualifications required

educational requirements

Associate Degree/Diploma