it support analyst (office 365) - permanent in Singapore

posted
contact
melissa low, randstad
job type
permanent
salary
S$ 5,000 - S$ 6,000 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 5,000 - S$ 6,000 per month
experience
5 years
reference number
91M0151442_1608020078
contact
melissa low, randstad
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job description

about the company

Our prestigious international company is looking for an IT Support Analyst (Office 365) to support the local office.

This is a permanent position in an end-user environment.



about the job

In this role, you will support O365 services and to ensure service support processes are in place to meet business needs.

This position is a stakeholder facing role and requires that you establish and manage expectations within the business.

  • Implement and support Office 365 and related technologies including but not limited to, Exchange Online, SharePoint Online, Skype for Business Online/MS Teams, One Drive for Business, and Office Pro Plus.
  • Design the solution that best meets the users’ requirements
  • Lead testing to ensure the solution performs as designed Lead user training sessions
  • Provide Level-2 support to users through Service Desk and play a key role in resolving Office 365 related incidents and Service Requests
  • Work with the team leaders and members to understand assigned project responsibilities and keep the projects on schedule
  • Communicate progress and expectations, escalates problems to team Leaders for awareness and/or resolution
  • Participate in weekly Status Meetings with the team leaders and members
  • Actively participate and engage in the process for the continuous improvement of departmental procedures

This is a permanent position with an attractive bonus structure.



skills and experience required

To succeed in this position, you will need:

  • Min 3-5 years relevant experience in designing and implementing Microsoft Office 365, Active Directory, Exchange online
  • Strong troubleshooting skills
  • Project implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support
  • Microsoft Office 365 Certifications is a plus
  • Experience with Lotus Notes will be a plus
  • Excellent customer focus, must have demonstrated customer service skills and the ability to interact with users professionally



To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

(EA: 94C3609/ R1109259)


skills

it support, it operations, it engineer, system engineer, systems engineer, infrastructure engineer, microsoft office 365, O365, active directory, exchange, online, implementation, support

qualification

Min 3-5 years relevant experience in designing and implementing Microsoft Office 365, Active Directory, Exchange online
Strong troubleshooting skills

educational requirements

Associate Degree/Diploma