it support engineer - life sciences (east) in Singapore

posted
contact
melissa low, randstad
job type
permanent
salary
S$ 2,500 - S$ 3,500 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 2,500 - S$ 3,500 per month
experience
2 years
reference number
91M0137982_1568365554
contact
melissa low, randstad

job description

about the company

Our client is the world’s leader in the Life Sciences industry - focusing on breakthroughs in innovation and scientific research, located in Eastern part of Singapore.

We are looking at hiring a competent in-house IT Support Engineer.

about the job

In this role, you will work in a team of 4 to provide end user support to the local users in their office.

  • Configure and manage customer workstation, portable computing devices and peripherals
  • Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware
  • Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
  • Perform life-cycle upgrades and projects as directed
  • Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed. Adhere to Global SLA for incidents/request.
  • Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1-3)
  • Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback)
  • Provide appropriate visibility of costs related to service requests and comply to approval requirements

This is a permanent role, located in the East side of Singapore. Regular working hours.

skills and experience required

To succeed in this position, you will need:

  • Min NITEC education
  • Min 2 years of relevant experience in Desktop Support experience
  • Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook)
  • Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
  • Ability to configure, use and maintain CISCO IP Phones
  • Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access)
  • Experience using Help Desk ticketing software to manage service tickets

To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

(EA: 94C3609/ R1109259)


skills

desktop, IT executive, IT engineer, desktop engineer, helpdesk, service desk, help desk, servicedesk, technical support, it support

qualification

Min NITEC education
Min 2 years of relevant experience in Desktop Support experience

educational requirements

Associate Degree/Diploma