- Freshworks / Zendesk / Servicenow
- Opportunity to work on latest technologies.
- Stable Organization with expansion plans
about the company
Our client is a data analysis and business intelligence platform that helps organizations make informed decisions by processing and visualizing large sets of data. It provides tools for data aggregation, transformation, and reporting, enabling businesses to gain valuable insights from their data.
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about the job
- Assessing an organization's current IT service management processes and identifying areas for improvement and efficiency gains.
- Planning, configuring, and implementing ITSM software solutions, such as Freshworks, Zendesk, or ServiceNow, to meet the organization's specific needs.
- Tailoring the chosen ITSM platform to align with the organization's unique requirements, ensuring it supports the delivery of IT services effectively.
- Integrating ITSM systems with other IT tools and processes to ensure seamless communication and data flow across the organization.
- Providing training and support to staff to ensure they can effectively use the ITSM tools and follow best practices.
- Monitoring the ITSM system's performance and suggesting enhancements and improvements to ensure it remains aligned with the organization's evolving needs.
- Diagnosing and resolving issues with the ITSM system and providing technical support as needed.
- Performing workflow analysis and examination of the interaction between Freshworks and the client’s infrastructure.
skills and experience required
As a successful candidate, you should have at least 2 years of working experience in Freshworks (priority) or Zendesk or Freshworks. Good understanding of ITSM best practices is expected. Knowledge in scripting/programming is good to have.
Whats on offer
This is an excellent opportunity offers a competitive salary range of $4,000 to $7,000. You will get to be part of a dynamic and stable team with low attrition rate.
