itsm service desk manager (servicenow,itil), apac in Singapore

hoon teck tan, randstad
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information technology
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hoon teck tan, randstad
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job description

  • Leadership role across APAC
  • Extensive interaction with global IT HQ

About the company
Our Client is one of the most established end user within their industry. As part of their plan to inves in technology, they are now looking for a new ITSM Service Desk Manager (ServiceNow), APAC to join their team.

About the job

Reporting remotely to the IT director based in HQ, your role involves:

  • Leading the Service Desk/ End User Computing (EUC) team across APAC, ensuring IT operations/ service level agreement has been adhered to
  • Driving continuous improvement to improve service level agreement. This is achieved through measurement of service performance, and continual service review and improvement
  • Managing IT Incident, Problem and change management processes across Asia
  • Managing external vendors to ensure that SLA has been adhered to
  • Working with cross-functional teams and senior business stakeholders to analyse requirements, identify and implement solutions

Skills and experience required
As a successful applicant, you will have at least 5 years of leadership experience managing a team. At least 8 years of experience in ServiceDesk Support. You will have proven track record in Servicenow/ ITSM/IT Service Management, Incident Service Management, Problem, and change management.

Candidates who have exposure to interaction with global IT HQ will be highly preferred.

Whats on offer

This is an unique opportunity to lead a sizable team with the opportunity to lead IT Digital transformation project within the company.

To apply online please use the 'apply' function, alternatively you can reach me at or 6510 3633. (EA: 94C3609/ R1219669)


itsm, servicenow, IT Incident, Problem, change management


no additional qualifications required

educational requirements

Bachelor Degree