junior endoproduct specialist in Singapore

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job details

posted
location
singapore
specialism
life science
job type
permanent
reference number
90M0348534_1530680258
contact
jin quan jonathan soh, randstad
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job description

Duties

  • Work closely with Sales & Service team to provide the best customer support and to achieve the highest customer care
  • Support training programs: organize, prepare & conduct training for nurses, CSSU and BME staff on-site and off-site
  • Support in-services and product trainings
  • Create supplementary material for colleagues and customers (presentations, customized manuals/ step-by-step guidelines for cleaning, maintenance & sterilization procedures)
  • Work on SOPs for service tasks and documentation to improve the workflow
  • Promote, organize & conduct tray audits in hospitals, prepare subsequent tray audit reports with an analyzation of findings & problem sources and suggestions for maintenance
  • Support complaint handling process (try to solve issue internally/ follow up with a training for the customer and offer service programs)
  • Responsible for hygiene support: follow-up hygiene enquiries from customers; advise colleagues and customers in terms of hygiene and reprocessing questions
  • Support congresses & workshops mainly in Singapore & if required in region
  • Support service activities if required in the region (trainings, tray audits)
  • Support implementation of service strategy for successful marketing of company's service
  • Position company's service as an added value to our products
  • Support implementation of service & preventive maintenance contracts
  • Ongoing reflection and measurement of service performance and customer satisfaction and steadily improvement of the results with the help of surveys and specifically determined KPIs

Requirements

  • Bachelor’s Degree especially from Nursing; Fresh grads welcome
  • Male applicants most welcome
  • Good command of English and presentation skills
  • Excellent customer account management and servicing skills
  • Analytical, problem solving skills and good interpersonal relationship skills
  • Task oriented and good project management



skills

Sales, Business Development

qualification

-

educational requirements

Bachelor Degree