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summary

singapore
randstad pte limited
S$3,000 - S$5,000 per month
permanent
full-time

specialism
information technology
sub specialism
infrastructure, network design & support
reference number
91M0201669_8170226128325670142

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job details

about the company
My client is the largest private banking and asset management group in the world, priding themselves in providing the best in class banking services.
...

about the job

Provide helpdesk support and resolve problems to the end user’s satisfaction.
Monitor and respond quickly and effectively to requests received by phone or email
Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
Setup, configure and computer client workstations, mobile devices and printers
Administration of telephone system and voice recording.
Support in execution of project related assignments and tasks
Assist the onboarding process of new users and set up necessary hardware, software and access rights.
Assist and local telephony system
Procurement process of end user hardware.
Execute daily voice recording log checks.
Keep IT inventory up to date

skills and experience required

Diploma in Computer Science, Computer Engineering, Information Technology, or relevant field
Prior experience in L1 IT support is highly advatageous
Capability to manage IT support requests within a short period of time
Works well under pressure and deliver all IT support requests on time
Strong communication (verbal and written) skills to liaise with end users effectively
Ability to converse with end user via phone comfortably

To apply online please use the 'apply' function, alternatively you may contact Kaixinn.
(EA: 94C3609/ R2196712 )

about the company
My client is the largest private banking and asset management group in the world, priding themselves in providing the best in class banking services.

about the job

Provide helpdesk support and resolve problems to the end user’s satisfaction.
Monitor and respond quickly and effectively to requests received by phone or email
Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
Setup, configure and computer client workstations, mobile devices and printers
Administration of telephone system and voice recording.
Support in execution of project related assignments and tasks
Assist the onboarding process of new users and set up necessary hardware, software and access rights.
Assist and local telephony system
Procurement process of end user hardware.
Execute daily voice recording log checks.
Keep IT inventory up to date

...

skills and experience required

Diploma in Computer Science, Computer Engineering, Information Technology, or relevant field
Prior experience in L1 IT support is highly advatageous
Capability to manage IT support requests within a short period of time
Works well under pressure and deliver all IT support requests on time
Strong communication (verbal and written) skills to liaise with end users effectively
Ability to converse with end user via phone comfortably

To apply online please use the 'apply' function, alternatively you may contact Kaixinn.
(EA: 94C3609/ R2196712 )

experience
1 year
skills
IT Support, Customer service, IT administration
qualifications
Diploma in Computer Science
education
Associate Degree/Diploma

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kaixinn chew

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l1 it support engineer.

job details

experience

skills

qualifications

education

the application process.

apply with randstad.

we'll contact you.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

start your new job.

get in touch

kaixinn chew

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