Summary of the Job
We have a fantastic new job opportunity on a busy Helpdesk for a 1st & 2nd Line Support Engineer that has excellent troubleshooting, customer service and communication skills. Working as a standalone 1st & 2nd Line Support Engineer, you will support local users in Singapore on-site and also liaise with remote or overseas staff, troubleshooting and resolving any issues or escalating the issue to the 3rd Line Support Technician or IT Manager who are based overseas.
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As the 1st & 2nd Line Support Engineer you will also get involved on-site problem solving, PC or laptop installations, moves, and changes. Project management is expected regarding automate things for users which will involve liaising with the users, project planning and time. Projects range from PC installs or upgrades through to installation of comms links, networking, server cabinets, PCs and servers.
Key Responsibilities:
• Meeting with the IT manager to discuss system needs.
• Designing and installing computer hardware configurations.
• Installing software and networking systems.
• Troubleshooting network and software issues.
• Installing high-level software security systems.
• Training staff on newly installed hardware and software systems.
• Fixing hardware, software, and networking issues.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Filing monthly reports for the IT Manager.
• Respond to queries either in person over the phone and remotely.
• Maintain daily checks on all necessary systems
• Respond to email messages for staff seeking help.
To apply online please use the 'apply' function, alternatively you may contact Neha Singh at 98387737.
(EA: 94C3609/ R1324990)
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.
show more
Summary of the Job
We have a fantastic new job opportunity on a busy Helpdesk for a 1st & 2nd Line Support Engineer that has excellent troubleshooting, customer service and communication skills. Working as a standalone 1st & 2nd Line Support Engineer, you will support local users in Singapore on-site and also liaise with remote or overseas staff, troubleshooting and resolving any issues or escalating the issue to the 3rd Line Support Technician or IT Manager who are based overseas.
As the 1st & 2nd Line Support Engineer you will also get involved on-site problem solving, PC or laptop installations, moves, and changes. Project management is expected regarding automate things for users which will involve liaising with the users, project planning and time. Projects range from PC installs or upgrades through to installation of comms links, networking, server cabinets, PCs and servers.
Key Responsibilities:
• Meeting with the IT manager to discuss system needs.
• Designing and installing computer hardware configurations.
• Installing software and networking systems.
• Troubleshooting network and software issues.
...
• Installing high-level software security systems.
• Training staff on newly installed hardware and software systems.
• Fixing hardware, software, and networking issues.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Filing monthly reports for the IT Manager.
• Respond to queries either in person over the phone and remotely.
• Maintain daily checks on all necessary systems
• Respond to email messages for staff seeking help.
To apply online please use the 'apply' function, alternatively you may contact Neha Singh at 98387737.
(EA: 94C3609/ R1324990)
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.
show more