manager (application support/service management) in Singapore

posted
contact
winson tan, randstad
job type
permanent
salary
S$ 6,000 - S$ 7,000 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 6,000 - S$ 7,000 per month
reference number
91M0136650_1564998097
contact
winson tan, randstad

job description

about the company

Our client is one of the most renowned and reputable medical technologies company in the world with a revenue of 30 billion 2018. They are committed to create innovative solutions for hospital, healthcare systems, and healthcare providers so that they can provide the best care possible to patients globally. With Singapore as their regional headquarter, there would be plenty of exciting opportunities for you to take on.

about the job

  • Implementation & Rollout Management and Execution
  • Business Analysis
  • Application Support
  • Service Management
  • Provide timely and effective 1st and 2nd line product & technical support professionally and efficiently, maintaining a high degree of customer service and meeting service level agreements
  • Monitor and resolve reported incidents, service requests and escalations from Customers’ level 1 support
  • Work effectively and productively with the GTOS Product Teams to ensure incidents and service requests are resolved within the SLA resolution KPIs

skills and experience required
• Minimum 6-8 years of working experience in IT
• Proven experience in software implementations and post implementation support
• Proven experience in 1st and 2nd level support and SLA Management
• Proven experience in customer management and providing good customer service
• Proven ability to acquire expertise in new business domains and software products

To apply online, please click on the appropriate link. Alternatively please contact Winson Tan at 6510 3638 to discuss more on the opportunity. EA(94C3609/R1113471)








skills

Application Support, SLA, Service Management

qualification

no additional qualifications required

educational requirements

Bachelor Degree