manager, key account service in Singapore

posted
contact
rachel ren, randstad
job type
permanent
salary
S$ 60,000 - S$ 84,000 per year

job details

posted
location
singapore
specialism
life science
job type
permanent
working hours
Full-Time
salary
S$ 60,000 - S$ 84,000 per year
experience
3 years
reference number
91M0153141_1613382197
contact
rachel ren, randstad
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job description

about the company
A well-established Biotechnology MNC, specialising in cutting-edge genomics and sequencing technologies. With extensive global presence and strong brand recognition, this company has exceptional growing strategies. It has a dynamic and innovative culture, and offers immense career opportunities for its employees. If you are ambitious and embrace challenges, this will be the best platform to unleash your potential.



about the job

You will report to the Head of Customer Care and lead a team of post-sales service specialists to deliver exceptional customer experience for key sales accounts across the APAC region. You will:

  • Directly supervise, train, and manage a key account service team to deliver a smooth end-to-end customer experience, including coordination of project intake, order processing, logistics, user trainings, complaint solutioning, and technical support
  • Develop and optimise employee development and performance management programmes for key account service team
  • Resolve customer cases escalated from service specialists
  • Continuously optimise service standard and workflow to enhance operational efficiency and customer experience


skills and experience required

  • Bachelor’s degree in Biotechnology, Biomedical Science, or a related field
  • 3 years+ of experience in Key Account management, customer care, or a similar customer-facing position
  • Prior experience in people management



To apply online please use the 'apply' function.
(EA: 94C3609/R1767439)

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree