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manager (satcom / satellite communications).

job details

summary

    job details
    • Leadership role – team management responsibilities
    • Autonomy to make key decision for Satcom

    About the company

    Our client is a market leader within their industry. With massive expansion plan, , they are recruiting a new Satcom / Satellite Communications Manager to join their team.


    About the job


    Your responsibility includes:

    Maintain, drive, supervise and implement robust technical standards, systems, and processes

    Lead a team providing technical assistance (remotely and onsite) to external customers, and address training needs when necessary

    Ensuring TAC tickets and resolve customer technical complaints within stipulated TTR (Time to Resolve) SLA

    Execute and lead service interventions such as system upgrades, configuration changes and preventive maintenance

    Replicate customer problems in lab, escalate issues to engineering when engineering help is required either in debugging or problem has been reproduced in the lab

    Perform on-site or TAC-Remote network audit for customers

    Serve Premium or Strategic customer as a Technical Account Manager (TAM)

    Assist the team with escalations as and when required

    Assist customers in planned major network maintenance

    Update/handle tickets in ticketing system as per TAC handbook, respond to incoming emails, calls, and web requests from customer in a timely manner

    Participate in rotating shift duties to support 7x24x365 operations

    Deliver basic and advance training to customers

    Maintain and upgrade the training lab to the latest software release as and when required

    Provide feedback to the content developer on training material for continuous improvement

    Work with internal and external customers to make sure all requirements are met

    Skills and experience required
    As a successful applicant, you will have at least 8 years of experience in new Satcom / Satellite Communications Manager. Candidates with team management experience will be of added advantage.


    Whats on offer
    This is an excellent opportunity an established company with team management experience.

    To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

    • Leadership role – team management responsibilities
    • Autonomy to make key decision for Satcom

    About the company

    Our client is a market leader within their industry. With massive expansion plan, , they are recruiting a new Satcom / Satellite Communications Manager to join their team.


    About the job


    Your responsibility includes:

    Maintain, drive, supervise and implement robust technical standards, systems, and processes

    Lead a team providing technical assistance (remotely and onsite) to external customers, and address training needs when necessary

    Ensuring TAC tickets and resolve customer technical complaints within stipulated TTR (Time to Resolve) SLA

    Execute and lead service interventions such as system upgrades, configuration changes and preventive maintenance

    Replicate customer problems in lab, escalate issues to engineering when engineering help is required either in debugging or problem has been reproduced in the lab

    Perform on-site or TAC-Remote network audit for customers

    Serve Premium or Strategic customer as a Technical Account Manager (TAM)

    Assist the team with escalations as and when required

    Assist customers in planned major network maintenance

    Update/handle tickets in ticketing system as per TAC handbook, respond to incoming emails, calls, and web requests from customer in a timely manner

    Participate in rotating shift duties to support 7x24x365 operations

    Deliver basic and advance training to customers

    Maintain and upgrade the training lab to the latest software release as and when required

    Provide feedback to the content developer on training material for continuous improvement

    Work with internal and external customers to make sure all requirements are met

    Skills and experience required
    As a successful applicant, you will have at least 8 years of experience in new Satcom / Satellite Communications Manager. Candidates with team management experience will be of added advantage.


    Whats on offer
    This is an excellent opportunity an established company with team management experience.

    To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)