network systems specialist (ccie).

• Perform as a subject matter expert in network technologies such as software defined networking (Cisco ACI), load balancing, security devices and routing/switching
• Remotely supporting clients within SLAs to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.
• Be involved in complex environments for installation, configuration and fault management.
• Interact with clients on site to meet complex requirements of a solution.
• Escalate unresolved problems and issues to the relevant third parties.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Write reports and proposals and complete and maintain project documentation.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Act as coach and mentor to more junior Implementation Engineers and Technicians.
• Assume responsibility for the coordination of the activities of the engineers, in line with performance targets.
• May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.

skills and experience required

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Solid work experience in a technical implementation engineering
• Professional certifications such as the Cisco Certified Internetwork Expert (CCIE certification) and Cisco Certified Network Professional (CCNP - Enterprise Infrastructure)
• Prior experiences in project management, administration and documentation
• Strong understanding and appreciation of technical design and business principles
• Demonstrates project management and administration ability
• Good project skills which are demonstrated in the execution of installations and other assignments
• Demonstrate customer engagement skills and relevant domain specialist knowledge
• Experience engaging with clients and conducting presentations
• Client focused and display a proactive approach to solving problems
• Ability to work under pressure
• Ability to coach, mentor and provide guidance to team members
• Good understanding of project management principles

To apply online please use the 'apply' function, alternatively you may contact Kaixinn.
(EA: 94C3609/ R2196712 )