network voice specialist - voip, pabx, cisco in Singapore

joey lam, randstad
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job details

information technology
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working hours
3 years
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joey lam, randstad
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job description

about the company

My client is a technology and service leader that powers the financial markets globally through Communication, Compliance and Network Solution needs of global financial institutions. As the industry leader, its global financial community includes over 6,000 market participants in 700 cities across 6 continents.

about the job

Customer Service

  • Fault Rectification – to identify, rectify and escalate if necessary, all faults on all supported systems. Ensure incident management systems are continuously updated.
  • Assigned Duties – To supervise/implement all assigned duties (service/MAC/Installation) Ensure the correct materials and the agreed timescales are adhered to. Ensuring that good working practices are maintained at all times.
  • Customer Liaison – To liaise with customer contacts regarding planned work and fault rectification. Keeping both the service desk/line manager and customer fully informed of status of work/fault.
  • Support – To provide technical support and assistance to colleagues as required.
  • Communication – To provide clear and concise reports as requested on assigned duties. To liaise with other departments where necessary.
  • Call Out – To provide 24 hour call out support when required.(As part of a roster)
  • Procedures – Ensure that company procedures are adhered to and all paperwork is completed accurately, in a timely manner.
  • Site Documentation – To ensure site records are accurate and kept up to date. Ensure the office is provided with up to date system backups reflecting any configuration changes.

Project Implementation

  • Ensure that assigned projects are completed within agreed timescales.
  • Ensure that issues are promptly raised to customer / management as required.
  • Liaise with customer regarding planned and actual work. Ensure that the customer is aware at all times of requirements, delivery dates and installation dates.
  • Ensure that company procedures are adhered to and all documentation is completed accurately and in a timely manner.
  • Provide clear and concise reports and documentation.

General Duties

  • Any ad-hoc request from immediate supervisor or management.
  • Other duties as required of the position.
  • Work overtime as required to meet customer needs and project goals.
  • Be part of a shift roster for daily support.

skills and experience required

  • Good knowledge on Voice products: PABX, Dealerboard, Voice Mail, Voice Recorders (NICE/Cybertech, etc).
  • Knowledge of Cisco products, VOIP protocols, SIP, QOS, HSRP and switching technologies. CCNA (or equivalent demonstrable skills/knowledge) essential.
  • Network Skills – Able to implement and troubleshoot VOIP networks.
  • Server knowledge of hardware and common OS platforms. Server+ or equivalent demonstrable knowledge and skill. OS related certifications such as Linux+ or MCSE are preferred.
  • Exposure to supporting the financial services industry.
  • Excellent communication and customer facing skills.

To apply online please use the 'apply' function, alternatively you may contact Joey Lam at joey.lam(@) /

(EA: 94C3609/ R1879086)


no additional skills required


no additional qualifications required

educational requirements

Associate Degree/Diploma