on-site support administrator in Singapore

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job details

posted
location
singapore
specialism
life science
job type
permanent
working hours
Full-Time
experience
3 years
reference number
91M0125012_1539069063
contact
rachel ren, randstad
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job description

about the company
A global leading biotechnology MNC that provides holistic offerings in healthcare and environmental solutions. With extensive global presence and broad spectrum of products, this company has received strong brand recognition across research, industrial, and clinical markets. Combining global network and innovative technologies, it offers immense career opportunities for its employees. If you are ambitious and embrace challenges, this will be the best platform to unleash your potential.


about the job

You will report to your Sales and Service Manager, and be stationed at the customer site as the primary liaison point for technical support, covering both operational and financial activities. You will:

  • Perform routine preventive maintenance of equipment on general lab equipment
  • Provide preliminary technical advice and troubleshooting on site, and escalate service request to Engineers when required
  • Communicate with the service delivery team any upcoming service requirements, scientist questions, or any challenges on site
  • Regularly update and maintain service logs, ensuring data accuracy via the Site portal and analytics dashboard
  • Proactively track preventive maintenance and validation calls, ensure they are assigned and fulfilled in a timely manner
  • Process and confirm that billable cost is invoiced to the customer; ensure all purchase orders are closed as per requirements
  • Provide operations reports as necessary to Site Leadership utilizing analytics when possible



skills and experience required

  • Degree/Diploma in Chemistry, Pharmacy, or any related discipline
  • 3 years+ of laboratory experience within pharma or academia
  • Good communication skills
  • Meticulous and process-oriented


To apply online please use the 'apply' function, alternatively you may contact Rachel at 6510 1338.
(EA: 94C3609/ R1767439 )







skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma