production support - l3.

Opportunity to be exposed to multiple SAP modulesExposure to senior business stakeholdersAbout the company Our Client is a market leader within their industry. They have a well-established presence of more than 70 years with a global footprint of more than 15 countries. With rapid expansion plan, they are now looking for a new SAP Support Executive to be a part of their team here in their Singapore Regional Headquarters. About the job Your role involves:Providing SAP application system support, resolving user issues and change requestsEngaging and gathering requirements from business stakeholders to deliver process improvementsConducting training across APACSkills and experience required As a successful applicant, you will have at least 2 years of experience in SAP support in a ticketing environment. Proven track record in working with end user environment will be highly preferred. Experience in SAP ABAP will be of added advantage. Whats on offer This is an excellent opportunity to join a leading end user environment with exposure to SAP across various modules (SAP SD MM FICO) You will get the opportunity to participate in high value projects with exposure to latest technology. To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

about the companyEstablished in 1965, my client is a leading international multipurpose port operator with presence in Singapore, China and Indonesia. Its operating expertise includes efficient handling of general, bulk and containerized cargo, management and operations of marine centres and terminals.With expansion plans, they are looking to hire a System Analyst to provide application/ system and maintenance support. about the jobSystem support and maintenanceProvide L1 and L2 support for business and operation systems.Investigate reported issues and manage issues effectively such as setting severity levels according to defined standards and definitions.Manage ticketing system, follow up and track issues on timely manner (e.g. closing of issues, following up with vendor on defect fixes) to ensure monthly SLA are met.Fix issues and escalate to L3 for further investigation when necessary.Prepare monthly management report on issues status and SLA.Provide and standby for system support after office hours, on weekend and public holidays (on duty roster).Scheduled Maintenance SupportSchedule and conduct testing on UAT servers such as Oracle DB, OS and middleware patching.Coordinate with Corp IT on standby/ support for the maintenance downtime.System Enhancements and UpgradesReview, plan and execute tech refresh projects to ensure systems are using up to date technology, not EOL.Plan and execute system enhancements and improvements. skills and experience requiredMinimally Diploma/ Degree in Information Technology or equivalent.Minimally 3 to 5 years of experience in application/ system and maintenance support. Knowledgeable in the following skill sets:Frontend UI/UX - Javascript, HTML5, CSS3, Typescript, Angular/ ReactBackend Development - J2EE/ Backend Server side, Java 8 and above, Spring Framework, Spring BootDatabase/ NoSQL - Oracle, MySQL, MongoDB (optional)Build Tools - Maven, AntAgile/ Scrum Development MethodologyServer/ Operating Systems - Linux, Solaris (shell scripts), Weblogic To apply online please use the 'apply' function, alternatively you may contact Joey at joey.lam(at)randstad.com.sg. (EA: 94C3609/ R1879086) Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

about the companyFounded in 1805, my client is an investment-led service company which offers wealth management, asset management and related services. Reporting to the Head of IT & Logistics, the incumbent is responsible for the efficient and effective IT infrastructure operations to support the needs of the organisation and its employees in both Singapore and Taipei offices. This includes project management for infrastructure enhancement and providing end-user support services. about the jobProvide daily support to the IT and logistics team relating to infrastructure related incidents, service calls, requests, queries, feedback or complaints. Conduct daily health checks on the local infrastructure and coordinate with the group on the identified events or incidents.Continuously determine ways to improve operations, streamline work processes and work cooperatively and jointly with various teams to provide quality service. Ensure project implementations and operations are aligned to the Group technology standards and policies.Data Centre management on IT infrastructure (Server, VM infrastructure, Networks, Appliances, etc) and facility (lighting, cooling, UPS, FM200 etc) in production and disaster recovery DC, and in network and server rooms.Provide physical security infrastructure and administration support, in collaboration with local security vendor and building management.Manage the IT DR and BCP exercise to ensure the operational readiness of the organization’s disaster recovery and business continuity capabilities in the event of a major disaster.Provide, as a team, standby phone support service for IT & Logistics activities/incidents that occurred after office hours.Provide timely, efficient and professional quality technical support services to the end users.Provide support for the "workplace" environment in a broad sense (PCs, virtual machines, laptops, phones, recording, mobile solutions, printers, Windows OS, Office suite, etc.)Verify invoices relating to IT services and provide procurement support in term of sourcing for related vendors, evaluate their quotations and provide the recommendation.Support other related tasks and duties that may be assigned.skills and experience requiredMinimally Diploma/ Degree in Information Technology or equivalent.Minimally 5 years of working experience in a similar infrastructure / end-user support position, preferably in the Banking and Financial Services industry. Competencies in Microsoft products, VMware network, Backup & Storage, security, telecommunication systems, Video conferencing, voice recorder system, end-user devices and IT Project managementExcellent analytical, problem solving and organizational skillsCustomer-service oriented, team player and able to commit to high standard with ability to work independently, efficiently and innovativelyStrong interpersonal and communication skills To apply online please use the 'apply' function, alternatively you may contact Joey at joey.lam(at)randstad.com.sg / https://www.linkedin.com/in/joeyiqi (EA: 94C3609/ R1879086)Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.