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summary

singapore
randstad pte limited
S$3,000 - S$3,500 per month, Bonus + Benefits
permanent
full-time

specialism
insurance
sub specialism
operations
reference number
91M0222125_110793896939093088

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job details

about our clientOur client, one of the reputable general insurers, provides one of the best services and insurance coverage. about the jobIn this position as a Quality Assurance Officer, you will be expected to uphold the image of the organisation and conduct audits on calls made by Sales Representatives. You will be expected to conduct review and execute quality assurance processes and make recommendations to the Management on the overall objective to improve customer experience. ...

The ideal incumbent will be required to investigate and provide findings on feedback received by the management and other related authorities and drafting replies to address and resolve any complaints made. You will be tasked to perform regular review on calls and ensure accuracy & quality scorecard of the agents and how the performance affects our overall customer experience and KPIs. The individual will also be involved in UAT testing for all new initiatives/enhancement and work closely with the Trainer to ensure all topics are covered and addressed. skills and experience required

2+ years experience in Call Center/contact centre and ideally in Insurance sector (general or life)
Certified with BCP, PGI, ComGI
Proficient in Microsoft Office, especially with Excel and Powerpoint
Thrive working in a team oriented and fast-paced environment
Excellent listening and analytical skills

If the above position interest you, kindly click on the ‘apply now’. EA: 94C3609/R132534 Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

2+ years experience in Call Center/contact centre and ideally in Insurance sector (general or life)
Certified with BCP, PGI, ComGI
Proficient in Microsoft Office, especially with Excel and Powerpoint
Thrive working in a team oriented and fast-paced environment
Excellent listening and analytical skills

experience
1 year
skills
quality assurance, call centre, contact centre, financial consultant, financial advisor
qualifications
diploma
education
Associate Degree/Diploma

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quality assurance executive (insurance).

job details

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education

the application process.

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getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

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get in touch

zhi ling kwek

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