quality assurance officer (insurance) in Singapore

posted
contact
zhi ling kwek, randstad
job type
permanent
salary
S$ 2,500 - S$ 2,800 per month

job details

posted
location
singapore
specialism
insurance
job type
permanent
working hours
Full-Time
salary
S$ 2,500 - S$ 2,800 per month
experience
1 year
reference number
91M0154681_1622193972
contact
zhi ling kwek, randstad
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job description

about the company

Our client, one of the leading players in the Insurance industry and offers an extensive range of products and services globally.

about the job

In this position as a Quality Assurance Officer, you will work alongside with a small team and report to the Head of Operation. Your day to day duties will include and not limited to conducting call observation and handling complaint cases or any sales dispute.

The ideal incumbent will required to handle enquiries relating to policy, billing and claims and be able to handle any sales disputes or complaint cases. Additionally, you will be tasked to prepare monthly reports and quarterly reports for internal and external stakeholders as and when required.

skills and experience required

  • Prior experience in Financial Sales, Relationship Managers, Personal Banker, Insurance Sales, Telemarketing, Sales Compliance or Quality Assurance preferred
  • Ex Financial Advisor, Insurance Agent, Relationship Managers are welcome to apple
  • Demonstrate strong level of customer service attitude and ability to handle difficult conversation professionally
  • BCP, PGI and HI certification preferred
  • Decision maker, eye for detail and strong communication skills

If the above position interest you, kindly click on the appropriate link to apply for this role. Alternatively, please reach out to ZhiLing at 6517-1628 for confidential discussion.

EA: 94C3609/R132534

skills

quality assurance, sales complain, sales dispute, QA, call observation, quality control, complaint management

qualification

associate diploma

educational requirements

Post Graduate Diploma