- Responsible for providing aftersales services in relation to spares, warranty and service matters work in carrying out repair works of tower crane locally and in the region
- Responsible for aftersales service and ensure the set KPIs/sales target are achieved
- Manage service contract agreement and ensuring that contractual obligations are performed accordingly
- Supervise a team of Technical Advisors/Service Engineers and coordinating their work to resolve technical issues efficiency, and achieve aftersales customers’ satisfaction
- Implement continuous improvement initiatives to enhance products and customers’ satisfaction as well as profitability, productivity and efficiency
- Manage training plans, including delivery of content, to cover new procedures, safety lapses and improvements to ensure service continuously on company standard
Job requirements
- Have an in-depth knowledge and understanding of tower cranes or related industries
- Min Diploma in Mechanical/Electrical Engineering
- More than 5 years of experience in heavy machinery/crane environment
- Strong leadership, independent, self-motivated and analytical abilities
- Willing to work a flexible schedule and travel overseas as required
- Possess class 3 driving license
We regret that only shortlisted candidates will be contacted EA: 94C3609 / Reg: R22105422
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.