regional analyzer service manager (gas chromatography) in Singapore

yit wei kwan, randstad
job type
S$ 5,000 - S$ 8,000 per month

job details

manufacturing & production
job type
working hours
S$ 5,000 - S$ 8,000 per month
6 years
reference number
yit wei kwan, randstad
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job description

about the company

My client design and manufacture of equipment, precision components. A successful and growing chemical equipment manufacturer, has a great opportunity for a chemical process engineer role for their expansion in Singapore.

about the job

  • Create department strategy and ensure the plan is measured, met and communicated
  • Manage the Service team that handles on GC-MS
  • Build a team that can provide basic to highly technical support to customers
  • Develop new service propositions
  • Evaluate and update existing departmental processes and procedures as needed
  • Develop and implement new processes and procedures
  • Maintain strong focus on customer relationships and ensure a high level of customer satisfaction
  • Manage customer complaints
  • Lead service team initiatives around investigating and solving customers’ problems
  • Ensure service schedules are in place and customer deliverables are met within the time given
  • Maintain programs to manage product warranty work and ensure issues are resolved promptly
  • Provide product and service training to Representative/Distributor service personnel on a regular basis
  • Report service related metrics to management on a periodic basis

skills & experience required

  • Degree / Diploma in Chemical / Chemistry / Mechanical / Material Sciences Engineering
  • Min 8 years of experience in technical service of Gas chromatography with 3 years of supervisory
  • Prior experience in oil&gas / petrolchemical / analytical instruments industry will be a plus
  • Remote management of sercice engineer from other countries will be a plus
  • Able to travel to overseas for work assignment (APAC) travelling percentage : 65%

If you are interested in the position , kindly send your CV to yitwei.kwan(@)

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913


Gas Chromatography



educational requirements

Associate Degree/Diploma