regional it manager (helpdesk / infrastructure) in Singapore

royston low, randstad
job type

job details

information technology
job type
working hours
reference number
royston low, randstad
add to saved jobs print

job description

  • Extensive interaction with global IT HQ
  • Leadership role across APAC

about the company
Our Client is one of the most established SAAS provider in their industry. As part of their plan to invest in technology, they are now looking for a new Regional IT Manager (Helpdesk and infrastructure) to join their team.

about the job

Reporting directly to IT director based in Global IT HQ based out of Asia, your role involves:

  • Managing a lean infrastructure / Service Desk/ End User Computing (EUC) team across APAC. This includes hiring, assigning of work, performance review and etc
  • Ensuring smooth delivery of IT Infrastructure services, ensuring that internal SLA has been met. This includes managing IT Incident, Problem, and change management processes without disruption of service, in compliance with defined IT policies and procedures
  • Managing external vendors , ensuring IT operations/ service level agreement has been adhered to
  • Supporting the business units in definition and implementation of IT solutions. This includes partnering with the senior leadership team from various business units to drive IT digitalization initiatives, exploiting new and emerging technologies technology and translate them into viable IT Digital implementation
  • Leading ICT projects. This includes milestone planning and risk management

skills and experience required

As a successful applicant, you should have at least 5 years of leadership experience managing a team coupled with at least 8 years of experience in Infrastructure and service desk Support.

Any exposure to interaction with global IT HQ is advantageous to have.

Whats on offer

This is an exciting opportunity to take on a leadership role with regional exposure where you will get to take ownership of the helpdesk and infrastructure setup.

To apply online please use the 'apply' function, alternatively you can reach me at (EA: 94C3609 / R1871559)


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree