regional it manager (infrastructure/ helpdesk / office 365) in Singapore

royston low, randstad
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information technology
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royston low, randstad
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job description

  • Extensive interaction with global IT HQ to drive projects with concrete timeline
  • Leadership role with autonomy for decision making across APAC

about the company
Our Client is one of the market leaders within the Manufacturing Industry. They have a well established presence of more than 20 years with more than 10,000 employees globally. As part of their plan to invest in technology, they are now looking for a new Regional IT Manager (Helpdesk / infrastructure / Office 365) to be a part of their team.

about the job

Reporting directly to IT director based in Global IT HQ based out of Asia, your role involves:

  • Managing a team of infrastructure / Service Desk/ End User Computing (EUC) team across APAC. This includes hiring, assigning of work, performance review and etc
  • Ensuring smooth delivery of IT Infrastructure services, ensuring that internal SLA has been met. This includes managing IT Incident, Problem, and change management processes without disruption of service, in compliance with defined IT policies and procedures
  • Managing external vendors , ensuring IT operations/ service level agreement has been adhered to
  • Supporting the business units in definition and implementation of IT solutions. This includes partnering with the senior leadership team from various business units to drive IT digitalization initiatives, exploiting new and emerging technologies technology and translate them into viable IT Digital implementation
  • Leading ICT projects. This includes milestone planning and risk management

skills and experience required

As a successful applicant, you should have at least 5 years of leadership experience managing a team coupled with at least 10 years of experience in Infrastructure and service desk Support. You should also have a proven track record of working with office 365 project implementations and support.

Any exposure working in a Regional /Global capacity is advantageous to have.

Whats on offer

This is an exciting opportunity to take on a leadership role with regional exposure where you will get to take ownership of the helpdesk and infrastructure setup. You will be empowered with the autonomy to drive strategic decision making for Infrastructure and Helpdesk for APAC while driving project implementations regionally.

To apply online please use the 'apply' function, alternatively you can reach me at (EA: 94C3609 / R1871559)


IT Operations, Infrastructure, Service Delivery, Help Desk, Office 365


no additional qualifications required

educational requirements

Bachelor Degree