regional it support analyst - legal in Singapore

apply now

job details

posted
location
singapore
specialism
information technology
job type
permanent
salary
S$ 5,000 - S$ 6,000 per month
reference number
90M0349701_1528177182
contact
melissa low, randstad
apply now

job description

about the company

Our client is a prestigious law firm at the forefront of the global legal industry.

The client is looking for an ambitious Regional IT Support Analyst to sit as a sole contributor position.



about the job

In this role, you will be required to:

  • Effectively use the in house ticket logging system, ensuring that the ticket is updated with qualitative information and closed in accordance with internal IT procedures and within defined SLA’s
  • Review the service desk incident/request ticket to determine exactly what desk-side support services are needed, including but not limited to:
    o Troubleshooting application/network/telephony issues
    o Installation of new machines/move existing machines
    o Add new hardware/software component to an existing machine
    o Change existing hardware/software component in a machine
    o Remove/decommission inventory
    o Perform Hardware refresh activities
    o Firmware updates on equipment
    o Backing up required hard drive files
  • Analyses and resolves customer technical problems involving multiple technologies and platforms.
  • Be involved in project work

This is a permanent role with an excellent work culture



skills and experience required

To succeed in this position, you will need:

  • Minimum 4 years relevant experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment
  • Legal / professional services background with technical experience is preferred (Regional and sole contributor will be a bonus)
  • Experience of Service Management tools preferably ServiceNow
  • Small project management experience a plus.
  • Working knowledge of ITIL service management processes is highly advantageous.
  • Strong analysis and decision making skills with keen attention



To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

(EA: 94C3609/ R1658081)





skills

regional it support, it support analyst, sole contributor, windows, desktop support

qualification

To succeed in this position, you will need:
Minimum 4 years relevant experience with Windows operating systems and hardware in a computer support related setting

responsibilities

Effectively use the in house ticket logging system, ensuring that the ticket is updated with qualitative information and closed in accordance with internal IT procedures and within defined SLA’s
Review the service desk incident/request ticket to determine exactly what desk-side support services are needed, including but not limited to:
oTroubleshooting application/network/telephony issues
oInstallation of new machines/move existing machines
oAdd new hardware/software component to an existing

educational requirements

Associate Degree/Diploma