about the company
Our client is an established BPO Service Provider with a strong presence in APAC and a growing global footprint. With offices set up across the region, they are committed to delivering high-quality back-office solutions to clients. As part of their expansion, they are seeking a Regional Operations Lead (Back Office) to oversee APAC offices and manage the entire office operations.
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about the job
As the Regional Operations Lead, you will play a crucial role in heading the regional offices. You will be responsible for managing the entire office and its processes, ensuring a smooth work flow, and fostering a culture of excellence. This is a leadership position that requires extensive experience in managing back office operations.
In this role, you will be responsible for:
- Oversee and manage the daily operations of the APAC offices.
- Lead the team and coordinate to ensure that all back-office processes run smoothly and efficiently, make executive decisions as necessary.
- Develop and implement policies and procedures to enhance productivity and streamline operations.
- Monitor and analyze key performance indicators (KPIs) to track and improve the efficiency of the office.
- Collaborate with cross-functional teams to meet client requirements and ensure excellent service delivery.
- Ensure that the offices comply with all relevant legal and regulatory requirements.
- Identify areas for process improvement and implement changes to optimize operations.
skills and experience required
To be an ideal candidate, you should come with at least 8 years of experience in regional operations, ideally from the BPO industry. You are familiar with managing back office operations, and are strong in leadership and people management skills with excellent communication and interpersonal skills.
In return, this role offers you:
- Global team - an unparalleled opportunity to work in an exciting environment with like-minded and driven individuals around the world
- Competitive compensation - benchmarked and evaluated annually
- Travel opportunities - travelling is required to support company’s expansion plans
To apply online please use the 'apply' function, alternatively you may contact Alexis Hui at 6510 3663 (EA: 94C3609 / R221076075).
