about the company
A multinational medical device corporation with a global presence is looking for a Regional Technical Service Operations Director specializing in surgical solutions for the APAC market. Renowned as a leader in the medical device industry, they are driven by their commitment to advancing healthcare and delivering top-tier medical devices that significantly enhance surgical procedures and improve patient outcomes. The ideal candidate will be responsible for ensuring efficient and effective service delivery, customer satisfaction, and operational excellence.
about the job
As the Regional Technical Service Operations Director of the organization, you are effectively required to:
Oversee the service operations in the APAC region, ensuring compliance with company policies and procedures.
Develop and implement strategies to optimize service delivery and improve operational efficiency.
Lead and manage a high-performing service team, providing guidance, support, and mentorship.
Foster a positive and collaborative team culture that promotes excellence and customer satisfaction.
Collaborate with sales teams to identify opportunities for service expansion and enhancement.
Develop and implement training programs for service personnel to enhance technical skills and knowledge.
about the manager/team
Reporting to the Vice President, you will be working closely with the sales, marketing, supply chain, customer service and quality team.
Skills & Experience Required
To be successful in this role, you possess at least 8 years of service operations experience within the medical device business.
To apply online please use the 'apply' function, alternatively you may contact Adeline Cheow at https://www.linkedin.com/in/adelinecheow/. Do note that only shortlisted candidates will be notified.
(EA: 94C3609/ R1765444 )...